One Casino Responsible Gaming

One Casino is committed to helping customers approach gambling as a leisure activity that should remain enjoyable, affordable and under control. Gambling should always be viewed as entertainment rather than a way to make money, and no gambling activity should be treated as a solution to financial difficulties.

This Responsible Gaming policy explains the safeguards, information and support available to One Casino customers in Canada. If gambling stops feeling recreational or begins to affect your finances, relationships, work or wellbeing, take action promptly and seek assistance.

Our Commitment to Responsible Gambling

One Casino promotes a balanced approach to online gambling. We aim to provide clear information and practical account controls so that customers can make informed decisions about how, when and how much they play.

Gambling involves financial risk, and outcomes are determined by chance. There is no reliable strategy that guarantees a win, and past results do not predict future results. Customers should only gamble with money they can comfortably afford to lose after essential living costs and other financial commitments have been met.

Responsible gambling is a shared responsibility. One Casino provides tools and guidance, while each customer remains responsible for setting suitable boundaries and using the available controls. Our customer support team can explain account options and direct customers towards independent assistance when needed.

Recognizing Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. A concern may exist when gambling becomes difficult to control or starts to take priority over everyday responsibilities. Warning signs can include:

• Spending more time or money gambling than originally intended.
• Chasing losses by continuing to gamble in an attempt to recover money.
• Borrowing money, selling possessions or using funds intended for essential expenses.
• Feeling restless, irritable or anxious when trying to reduce gambling.
• Hiding gambling activity, account transactions or losses from family and friends.
• Neglecting work, education, relationships or personal responsibilities.
• Gambling to escape stress, loneliness, sadness or other difficult emotions.
• Returning to gambling soon after deciding to stop.

Experiencing one or more of these signs does not mean that a particular diagnosis applies, but it is a reason to pause and review your gambling. Speaking with a qualified support service can help you understand your options without judgment.

Self-Assessment and Limits

Before playing at One Casino, consider whether gambling fits within your personal budget and whether you can accept losing the amount you plan to spend. Reviewing your activity regularly can help identify changes before they become difficult to manage.

Customers should consider using the following controls:

• Deposit limits: Set a maximum amount that may be deposited over a chosen period, such as a day, week or month.
• Loss limits: Establish an amount you are prepared to lose and stop gambling when that limit is reached.
• Reality checks: Use regular reminders to review how long you have been playing and how your session is progressing.
• Cooling-off periods: Take a temporary break from gambling when you need time away without permanently closing your account.
• Self-exclusion: Request a longer-term or permanent restriction when you want to prevent access to gambling for a specified period or indefinitely.

Limits should be set before gambling and should reflect your available disposable income, not the amount you hope to win. If a limit no longer feels sufficient, increasing it should not be used to extend a gambling session or recover losses. A cooling-off period or self-exclusion may be more appropriate in that situation.

Responsible Gaming Tools

One Casino provides account management features intended to support informed and controlled play. The precise availability and activation process may depend on the account interface and the type of restriction selected. Available responsible gambling tools include:

• Deposit limit settings to help control the amount added to an account during a selected timeframe.
• Session and reality check reminders to encourage customers to review their activity while playing.
• Cooling-off options that allow a customer to take a temporary break from gambling.
• Self-exclusion requests for customers who need a stronger restriction on access.
• Account activity and transaction information to help customers review deposits, withdrawals and gambling activity.
• Access to customer support for questions about limits, breaks and account restrictions.

These tools are designed to support personal decisions and are not a substitute for professional advice. Customers should choose controls that are realistic and should contact support if they are unsure which option is suitable. A restriction may not be reversible during the period selected, so review the terms displayed before confirming a request.

Support and Assistance

If gambling becomes difficult to control, stop playing and seek professional help. Speaking with a counsellor, healthcare professional or specialist gambling support service can provide practical assistance with finances, emotions, relationships and behaviour. Asking for help early is a positive step and does not require you to wait until a crisis develops.

For questions about One Casino account controls or responsible gambling features, contact our support team at [email protected]. Our team can provide information about available account options, but it does not replace independent professional support or treatment.

The following external Canadian resources may also be useful:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organization providing safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24 hours a day, 7 days a week, at 1-866-531-2600.
• Gambling Support BC is a British Columbia service offering free and confidential support, including its 24/7 Gambling Support Line at 1-888-795-6111.

These organisations are independent external resources and are not partners of, or services operated by, One Casino. Provincial gambling support services may vary depending on where a player lives in Canada. Customers should use the service relevant to their province or territory and confirm current details directly with the organisation.

Underage Gambling

Only individuals aged +18 or older may use the One Casino website. Underage gambling is not permitted. Customers must provide accurate information when requested and must not allow another person, including a minor, to access or use their account.

Adults are responsible for keeping their login credentials, devices and payment information secure. If you believe that a minor may have accessed an account, contact One Casino support promptly and take steps to secure the device and account.

Parental Controls

Parents and guardians can take practical steps to reduce the possibility of underage access. These steps are particularly important where children or teenagers share a household device with an adult who uses online gambling services.

• Keep account usernames, passwords and payment details private.
• Use a strong password that is not shared with family members or used on other websites.
• Log out after each session and avoid saving login credentials on shared devices.
• Use device-level passwords, user profiles and parental control settings where available.
• Review app, browser and device access permissions regularly.
• Discuss the risks of gambling and make clear that online gambling is restricted to adults.

Filtering software and parental controls can provide an additional layer of protection, but no technical measure is completely reliable. They should be used together with supervision, secure account practices and open communication.

Tips for Staying in Control

The following habits can help keep gambling within recreational boundaries:

• Set a spending limit before you start and do not exceed it.
• Decide how long you will play and take regular breaks.
• Use money reserved for entertainment only, never funds needed for rent, bills, food or debt payments.
• Do not chase losses or increase stakes because you feel due for a win.
• Never borrow money or use credit to gamble.
• Avoid gambling when you are upset, tired, under the influence of alcohol or trying to escape personal problems.
• Keep gambling separate from financial planning and never treat winnings as guaranteed income.
• Track deposits, withdrawals, time spent and results so that your activity remains visible.
• Balance gambling with work, family, social activities, exercise and other interests.
• Talk to someone you trust if you notice changes in your mood, spending or behaviour.
• Use a cooling-off period or self-exclusion instead of relying only on willpower when gambling feels difficult to control.

Changes to This Policy

One Casino may update this Responsible Gaming policy to reflect changes to our services, account controls, customer guidance or the way responsible gambling information is presented. Any revised version will be made available on the website and will apply from the date it is published unless a different effective date is stated.

Customers should review this page periodically to remain familiar with the available safeguards and support information. If you have questions about a change or need help selecting an account restriction, contact One Casino before continuing to gamble.

Last updated: 9 September 2026