One Casino Privacy Policy

One Casino respects the privacy of every person who visits its website, creates an account, or uses its gaming services. This Privacy Policy explains what information One Casino may collect, why it is needed, how it is handled, and the choices available to you.

This policy applies to information processed through One Casino websites, account services, customer support channels, promotions, and related online activities. By using the services, you acknowledge the practices described below. One Casino is intended for individuals aged 18 and over.

Information We Collect

One Casino collects information that is necessary to provide a secure, reliable, and personalised online casino experience. The information collected may depend on how you interact with the services.

• Identity details, such as your name, date of birth, and information used to confirm your age.
• Contact information, including your email address, telephone number, and correspondence details.
• Account information, such as login credentials, preferences, account settings, and responsible gaming selections.
• Transaction information, including deposits, withdrawals, payment method details, transaction history, and related verification records. Payment information may be processed by specialist payment providers.
• Verification information, which may include documents or other details required to confirm identity, age, ownership of a payment method, or account activity.
• Technical information, including IP address, browser type, device characteristics, operating system, language settings, and general location information derived from technical data.
• Usage information, such as pages viewed, games accessed, session duration, navigation patterns, and interactions with offers or communications.
• Information you provide when contacting customer support, entering promotions, completing surveys, or submitting feedback.

You may choose not to provide certain information, but this could prevent One Casino from opening or maintaining an account, processing transactions, or providing particular features.

How We Use Information

One Casino uses personal information for clear and limited business purposes connected with operating its services. These purposes may include:

• Creating, administering, and maintaining your account.
• Confirming age, identity, account ownership, and the legitimacy of transactions.
• Processing deposits, withdrawals, bonuses, and other account-related transactions.
• Providing games, website functions, customer support, and service communications.
• Protecting the platform against fraud, payment abuse, unauthorised access, collusion, and other harmful or irregular activity.
• Monitoring account activity to support platform integrity and responsible participation.
• Personalising content, improving navigation, and understanding how users interact with the website.
• Sending service notices, security alerts, policy updates, and other essential communications.
• Sending promotional messages where permitted and where your preferences allow such communications.
• Investigating complaints, resolving disputes, maintaining records, and enforcing applicable terms and rules.
• Analysing performance, testing features, and developing improvements to One Casino services.

One Casino processes information only for appropriate purposes and takes account of the nature of the information, the way it was collected, and the relationship with the individual concerned.

Cookies and Similar Technologies

One Casino may use cookies, pixels, local storage, software development kits, and comparable technologies. These tools help the website remember settings, maintain sessions, protect accounts, measure performance, and understand general usage trends.

Some technologies are necessary for core functions, including authentication, security, navigation, and transaction processing. Other technologies may support analytics, preference management, or relevant marketing activities. Where required, One Casino will provide choices concerning non-essential technologies.

You can usually manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality, prevent account features from working correctly, or require you to repeat preferences during later visits. Information collected through these technologies may be combined with account or device information where appropriate.

Data Sharing

One Casino does not share personal information indiscriminately. Information may be disclosed when reasonably necessary to operate the services, protect users, meet legitimate business needs, or comply with applicable obligations.

Recipients may include payment processors, identity and age verification providers, hosting companies, technology suppliers, customer support partners, fraud prevention specialists, analytics providers, professional advisers, and companies assisting with communications or security. These parties are expected to handle information according to appropriate confidentiality and security requirements.

Information may also be disclosed to competent authorities, courts, regulators, law enforcement bodies, or other authorised parties when required or when disclosure is appropriate to protect rights, safety, property, or the integrity of One Casino. In connection with a corporate transaction, information may be transferred to relevant advisers or successor entities subject to appropriate safeguards.

Data Security

One Casino applies administrative, technical, and organisational measures designed to protect personal information from accidental loss, unauthorised access, misuse, alteration, or disclosure. Measures may include access controls, authentication procedures, monitoring, secure system design, encryption in appropriate contexts, and staff confidentiality requirements.

No website, network, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying One Casino promptly if you suspect unauthorised activity. One Casino may restrict access or take other protective action when a security risk is identified.

Data Retention

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, the reason it was collected, the status of the account, the nature of a transaction, and the need to address complaints, disputes, security matters, or legal obligations.

When information is no longer needed, One Casino will seek to delete it, anonymise it, or securely isolate it where deletion is not immediately practical. Some information may remain in restricted archives or backups for a limited period before it is securely removed or overwritten.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Ask whether One Casino holds personal information about you.
• Request access to information and details about how it is used.
• Ask for inaccurate, incomplete, or outdated information to be corrected.
• Request deletion or restriction of information in appropriate circumstances.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Request a copy of information in a usable format where this right applies.
• Change communication preferences or opt out of promotional messages.

These rights may be subject to reasonable limitations, verification requirements, or exceptions. One Casino may need to retain certain records or continue processing information for security, transaction, dispute resolution, or other permitted purposes. Requests should include enough detail for the relevant account or information to be identified.

Third-Party Services

The One Casino website may contain links, integrations, payment options, advertising features, or other services operated by third parties. Those parties may collect information under their own privacy notices and terms. One Casino is not responsible for the privacy practices, content, or security of an external service that it does not control.

Before providing information through a third-party website or application, you should review the provider's privacy information. Third-party tools integrated into the services may also place their own cookies or process technical data according to their stated practices.

International Transfers

Some service providers or business partners may process information in countries other than Canada. When information is transferred across borders, One Casino seeks to use appropriate contractual, technical, and organisational safeguards and to work with providers that are expected to protect information appropriately.

Privacy protections may differ between jurisdictions. By using the services, you understand that information may be accessed or processed outside the location where it was collected, subject to applicable requirements and the safeguards used by One Casino.

Policy Updates

One Casino may revise this Privacy Policy to reflect changes in services, technology, business processes, or privacy practices. The updated version will be made available through the website and will include a revised date or other appropriate notice where relevant.

Changes become effective when posted unless a different effective date is stated. You should review this page periodically. Continued use of the services after an update indicates that you have had an opportunity to consider the revised policy.

Contact Information

If you have a privacy question, wish to make a request, or believe that your information has been handled incorrectly, please contact One Casino at [email protected]. You may be asked to provide information needed to verify your identity and locate the relevant account or records.

One Casino aims to review privacy enquiries promptly and will provide an appropriate response based on the nature of the request, the information available, and any applicable restrictions. If your concern cannot be resolved through direct contact, you may consider seeking independent advice about the options available in your circumstances.

Last updated: 9 September 2026